Overview.
While working with an FTTH client, we were engaged to automate provisioning requests for customers based on defined triggers in the Hubspot CRM platform; the essential requirements were to automate the following tasks.
- Create a Hubspot workflow to detect customers that have an installation date.
- Create RadCheck entry for the customer.
- Create RadUserGroup(s) entries for the customer.
- Create RadReply entries for the customer (if IPV4/V6 is purchased)
- When the engineer installs the ONT and adds the serial number to the CRM system, detect and trigger an MCP service deployment workflow.
- Allow workflows for Provisioning, Upgrade, Downgrade, Suspend, Cease and Swap of ONT.
The following flow chart shows a high-level view of the workflow; this does not show all steps or checks carried out between the API Gateway and Adtran Mosaic but provides insight into how a typical provisioning flow may work.
Delivery Result.
The project was designed with scalability and speed, ensuring that service provisioning could be completed within a specified time, with tests finishing successfully in under one minute and any errors immediately detected and flagged through the workflow.
A combination of Hubspot private apps, API gateway, and Hubspot workflows were utilised to achieve this, resulting in a highly reliable and efficient solution deployed within a short development window.
The integration of Radius technology allowed for automatic customer entitlement provisioning post-order, with UI management of the Radius schema available for troubleshooting purposes if issues arise. In addition, Kafka event-driven workflows are currently being developed to enable the proactive triggering of customer services and support events, enhancing overall customer service relations.
Should you require more information on how SCH Tech can assist your alt-net with FTTH delivery automation, please do not hesitate to contact us.
